Testimonials
Our company’s loyalty to our customers began with our founder, Chas Roberts. He started the company in 1942 to provide quality products at fair prices with a focus on exceptional customer service. But don’t just take our word for it. Find out why homeowners across Arizona continue to choose Chas Roberts for all their HVAC and plumbing needs.
Tell us about your experience with Chas Roberts. Leave a review.
“I was and always have been, happy with the service from Chas Roberts. Chas Roberts was the company of choice by our home builder Presley Builders, 30+ years ago and it is still my choice! Thanks for keeping a good thing going!”
–Mary L.
“The Chas Roberts Technician, Hector, serviced our HVAC. He was very professional, courteous and respectful of our home. He kept us informed on the progress of the repair every step of the way. Hector also gave us tips to ensure the system continues to run properly. He did an excellent job and we are very satisfied with the results. In the future we would like Hector to be our technician.”
–Shirlene & Andre
“Had two visits from Chas. Both techs were knowledgeable, thorough, and friendly. I did not feel pressured to get services I did not need. Great service. I will go through Chas Roberts when it is time to replace my aging unit.”
–Rebecca
“Cannot say enough good things about the emergency service I received from Chas Roberts today! From my panicked phone call for help with a leaky water softener and amazingly professional scheduling help……to Luis Estrada’s arrival, quick assessment of the issue with a short term fix and long term solution; this is one happy customer. Water flooding into my garage was a nightmare scenario and Chas Roberts came thru with dream team assistance! From now until the end of time, for regular maintenance for my A/C and plumbing needs and those crazy emergency instances too, I will ALWAYS choose Chas!”
-Cynthia
“Your technician, Jesse, was very professional and thorough in performing his job. He also changed our air filters for us. Chas Roberts continues to provide us with very good service. We do not hesitate to recommend Chas Roberts when someone is looking for a company to service their AC and heating units.”
-Mrs. Diana
“Another great experience with service. Mike did terrific work and was able to arrive early!”
-Mary B.
“Hello – Just wanted to let you know that “Roberto Lizarraga” has just left our home after coming out for an AC check arranged through Home Depot. He called us 30 minutes before hand to notify us of his intended arrival. He arrived on time, introduced himself, and presented his card. He was very polite, took time to listen to our concerns, explained what he was doing and why and very thoroughly explained the problem and possible solutions. Although Roberto told us what we did not want to hear, that we needed a new unit, we were not surprised, and he did so in a very professional manner. We asked a lot of questions, and he patiently answered each one. In general, I find people quick to criticize and complain when service is poor or not what they expected, but rarely offer compliments when service is good. So I would like to say that we were very impressed with Roberto and his service met and exceeded our expectations. Thank you so much.”
-Bill and Jennifer S.
“Jose was outstanding and very good at explaining what needed to be done and what he did. He is another in a long line of Chas Roberts employees who ably represent your company…that is why we continue to use Chas Roberts!”
-Greg
“Emir did an outstanding job in checking my furnace today to make sure it was working properly. I have been a regular customer with Chas Roberts since 2002 when I purchased the new home that they had installed the HVAC system for Shea Homes. The level of customer service over the years has been “world class.” Starting with the scheduling of the appointments through the final contact with the service technician has been excellent. They do what they say they are going to do, and I have never had any issues requiring a call back visit to complete something that should have been done on the initial visit. The level of professionalism with their technicians has also been off the charts. They are very timely in meeting the arrival window of time, and are always polite and willing to answer any questions about what they found and how they fixed it. Service truly is Job # 1 with Chas Roberts. Thanks!!!
I have been dealing with your company for about 4 years and I think you are the best. Every technician I have come in contact with has shown expertise and professionalism and always gets the problem solved the first time. I will continue to use Chas Roberts in the future. Thanks for being a company I can count on.”
-Gary M.
“Your technician “The Brick” was the best. He went above and beyond to make sure our equipment was functioning properly. It’s rare to find a service person who is interested in doing more than what was requested – it was as if we were his only call that day which of course was not true. He is a shining star.”
-Sherri
“We had an A/C failure on a Sunday. As we had been under warranty through a different HVAC vendor, Chas Roberts responded rapidly after paperwork was resolved. “The Brick” deduced we had a bad thermostat. He spent time in a 100+ degree attic ensuring our air handler was good, all ac power was good, low voltage was good, etc. After deducing it was the ‘stat,’ a replacement was ordered to be installed asap. Our house has three zones and “The Brick” moved a back bedroom ‘stat’ to the Family Room. Very competent and diligent in trouble shooting and explaining his efforts. Thanks Chas Roberts.”
-Max
“Your service technican Todd serviced our A/C. He provided us with outstanding service. He was very professional courteous and very knowledgeable. He did an excellent job and we were so very satisfied.”
-Becky
“I called them on a Saturday afternoon when my A/C went and there at my house within 2 hours! Technician’s name is Matthew C. He fixed the problem and also went the extra mile to look at the whole cooling system including the attic. Did a great job.”
-Matt
“Came home after being out of town and the house was hot! Air conditioning is not working. Called Chas Roberts and got a next day, early morning appointment. The technician arrived on time, diagnosed the problem, and completed the repairs quickly. He explained what he was doing along the way, and showed me the worn parts he was replacing. Great experience, fair price, I will use Chas Roberts again, and refer friends to them as well.”
-Doug
“Mike “The Brick” was very knowledgeable and explained everything that he was doing. After troubleshooting the problem to be a bad drier causing a restriction, he replaced the faulty item and had our system up and running at peak efficiency. He even took the time to show us the pressures into and out of the compressor, and the temperatures on both ends of the high pressure refrigerant line. And he explained what they all meant. Then he showed us the incoming and outgoing air temperatures at the coil in the attic, which provided verification that the system was working properly. After spending some time googling a/c systems to understand them a bit more while we were experiencing problems, we asked a lot of questions. And it was very comforting to see Mike go through all of the steps we had read about online, then explain everything to us. Everything was done with great care and full disclosure. Also, their level of professionalism in scheduling and arrivals was beyond our expectations. When they say they are going to do something, they get it done! We are very impressed with the entire Chas Roberts team!”
-Paul
“I called for a service call and your service technician arrived on time. I just want to say that Marcus was fantastic! He represents your company very well and is an asset to Chas Roberts. He was courteous and very knowledgeable. When I have future service I will request Marcus.”
-John and Susan
“We had amazing service last night from Rick (The Brick). Not only did he fix the problem we had with the A/C, he went above and beyond to correct other problems that would have become issues in the future. We were incredibly impressed with Rick’s knowledge, workmanship and professionalism! We would not hesitate to call Chas Roberts again for any problems that might occur in the future. A shout out and thanks again to Rick!”
-Jim
“I’ve been a Chas Roberts CAP member for 16 years. On Tuesday my 16 yr old A/C finally died. Chas Roberts’ tech Marcus was at my house with in an hour after I called their office. I had to buy a new A/C. Marcus answered all my questions and was very professional. They installed my new unit the next day. The installers were very professional, answered all my questions and even vacuumed the floor before they left! Service like that is rare in this day and age!!! Became a CAP member, you will not regret it!”
-John T.
“My A/C unit had a power surge from a lightening strike. Although I had to wait until the next evening to have a technician come out to inspect, I was very pleased with the service. The technician (Francisco) was very polite and professional. He performed a thorough check from the electrical box on my house and the A/C unit. In addition, Francisco checked all vents to ensure proper ventilation.”
-Steve
“I have recently purchased a new home from Beazer at June Skies. We were having a small issue with the filters making a banging noise when the A/C would come on. Michael “The Brick” was the technician that came out to fix this issue. He was very professional, thorough, and informative. He was also very patient and answered all of my questions. I will definitely be using Chas Roberts for my servicing needs in the future.”
-Augustine
“I would like to commend the technician, Nizar Hermez, for the excellent work he performed on our Trane A/C unit. Thank you.”
-Monte
“Matt C was great. We have had an ongoing problem with low Freon and one room not cooling. He simply did not stop until he found the problems and solved them.”
-Bob E.
“Blower motor with module became defective; They installed new unit in a timely manner and even installed a portable AC unit until the parts came in. The repair techs are courteous, Knowledgeable, and dedicated workers. Let us not forget the office staff, They kept me very informed and are very professional. It is easy to see why they have been in business for 75 years. Yes I will always be using them for my repairs. Thanks Chas Roberts.”
-Glen S.
